Shipping policy

Shipping policy

Shipping 

We offer free shipping within the United States. 

United States
For orders within the United States, we ship out orders from various local warehouses across the US. Please note shipping to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands may take longer. 

Shipping Timeframe 

In most cases, our carrier partners aim to deliver within 3-5 business days after your order is shipped. Shipping to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands may require more time for delivery.

Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.

If you did not receive your tracking information and already checked your spam/junk folder, please reach out to our Customer Experience Team at support@myhilu.com.

Order Changes 

We cannot guarantee updates to an order's shipping address or items in an order. Our fulfillment team works around the clock to get shipments out at lightning speed ☺

If you require a change to your shipping address, we recommend you contact the courier to assist with updating the shipping address. If you would like to add, change or upgrade the items in your order, please contact us at support@myhilu.com and our team will assist you. If we cannot change your order, you may return the items in your original order back. Once we receive the returned items, your refund will be issued to your original form of payment.

Order Cancellation

After your order is shipped, we cannot process a cancellation. Please contact us at support@myhilu.com If you wish to cancel/return an item that's already been shipped, please return your items for a return for a full refund. 

Pre-orders can be canceled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at support@myhilu.com.